1. South Lakeland Holidays Ltd parks and facilities are intended for family and adult holidays only. Single sex groups are not accepted. We also reserve the right to refuse or terminate a booking where we feel that the comfort and enjoyment of our guests may be put at risk or compromised.
2. All guests are expected to treat our holiday accommodation and park facilities with care so that others may continue to enjoy them. Any accidental damage must be reported to reception immediately, so that we can make a repair or replacement. Accommodation is inspected at the end of every stay and any loss or damage may be charged for.
3. We reserve the right to terminate a holiday without compensation, where unreasonable or anti-social behaviour caused by those persons named on the booking or their guests impairs the enjoyment, comfort or health of other guests.
4. We aim to make our holidays and facilities available and accessible for all. Our disabled holiday homes are not suitable for independent wheelchair users travelling alone. Please discuss your requirements with us in detail before making your booking, to ensure a holiday that will meet all your needs and expectations.
5. Complex passes are supplied to every guest booking our lodge or caravan accommodation which is included in your holiday price. This allows you use of the swimming pools, leisure and entertainment facilities (selected parks). Passes will be given to guests on arrival and should be kept safe as there is a charge for replacing lost passes. Certain facilities and activities are subject to an additional cost or refundable deposit. Certain facilities have age restrictions. Some facilities may be restricted to peak periods only, please check at the time of booking. Touring and camping guests staying at White Cross Bay and Ocean Edge can use the on park leisure facilities. Fallbarrow and Limefitt guests are able to use nearby leisure facilities at White Cross Bay. All camping and touring guests are able to use our leisure facilities at an additional charge. Payment for use of these facilities can be made at the park reception on request.
6. We reserve the right to make changes without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Where possible, we will advise you of any significant changes prior to booking and endeavour to advise guests already booked of any significant changes as they occur or prior to arrival.
7. The operation of our Parks is subject to legislation and the guidelines laid down by the Health and Safety Executive and Local Authorities and their codes of practice. We reserve the right to adjust our services in order to meet these standards. In extenuating circumstances accommodation, entertainment, sports activities or any facility may be temporarily withdrawn. This may be due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control. Where this happens we will provide the following options: a. A replacement holiday comparable or superior to the one booked b. A replacement holiday together with the difference in price between the replacement holiday and the holiday booked c. A full refund. In addition to the above and provided it does not arise from circumstances beyond our control, we will also pay you compensation for actual losses provided these are supported with receipts. We do however reserve the right to make minor changes to the facilities and entertainment published in our brochure without any obligation to notify you.
8. Smoking is not permitted in any of our accommodation, facilities or indoor public areas on the Park.
9. In accordance with UK licensing laws, we can only sell alcohol to persons aged 18 or over. We may require you to show proof of age using an approved form of identification. Some venues have age restrictions covering certain times.
10. A refundable deposit of £20 (payable by cash or cheque) or a credit card swipe will be taken on check in at your selected park as a key security deposit. Some of our parks will take an additional £10 for a barrier pass on park. Touring and camping bookings may be charged a £20 refundable deposit for facility keys.
11. The Company will do everything possible to give you an acceptable standard of accommodation. However, if there is a problem please report it immediately to reception. We will use our best endeavours to resolve the problem as quickly as possible. If we are unable to resolve the problem we will move you to an alternative unit in the same or better category. If at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the Reservation Manager at our head office address within 28 days of your return. You will then receive acknowledgement allowing us 28 days to investigate. Regrettably we cannot accept telephone or email complaints.
12. The holiday contract is a contract between you and South Lakeland Parks Ltd and will be made when either of the following “booking conditions” are met: a. We accept your booking and deposit payment by issuing written confirmation or b. When booking by telephone or online, we inform you your booking is confirmed
13. Should you wish to make a change after your booking is confirmed, such as the type of accommodation, we will always try to meet your request. However, a charge of £20
per alteration will be payable unless cancellation protection has been taken. Substantial changes, such as a different location or dates, will be treated as a cancellation. Changes must be made at least 8 weeks before the holiday start date and be confirmed to us in writing or by telephone by the person who made the booking. Changes within 8 weeks of your holiday start date will be treated as a cancellation, and subject to cancellation charges as outlined.
14. If you wish to cancel your booking or change your holiday please call the reservations team on 015395 69835 and they will advise you of the procedure subject to the terms and conditions of our cancellation protection cover and our cancellation charges. Cancellation will not take effect until we receive written confirmation sent by letter, fax or email. This must be received before your holiday is due to start.
15. We cannot accept liability for any injury, loss or damage suffered by you or any other member of your party.
16. For all claims other than death or personal injury, which result from the nonperformance or improper performance of our contract, we may compensate you through either monetary payment or offer you a reduced or complementary holiday break. No compensation will be payable unless matters have been reported in line with our complaints procedure as set out in paragraph 11. Where alternative accommodation has been offered and refused we reserve the right not to make any further compensatory offers.
17. The price displayed on the individual park page of the brochure shows you the holiday cost for the holiday date and accommodation chosen. The prices and charges shown are inclusive of VAT (where applicable). Additional supplements may apply such as cots, pets etc. We guarantee once you have made your booking and paid a deposit we will not increase your holiday price unless you make a change to your booking, although we reserve the right to amend the VAT element of prices in the event of a change in the rate of VAT. Prices shown in the brochure are subject to change.
18. All offers are subject to availability at the time of booking, and to specific offer terms and conditions. Our offers may be withdrawn at any time. These offers only apply to the promotional period stated, and cannot normally be combined with any other offer. Any discounted or promotional breaks must be paid in full at the point of booking.
19. Payment can be made in full or by deposit to secure your holiday booking. Deposits will only be taken during or deposit offer period. Full balance payment for your holiday is due no later than 8 weeks before the start of your holiday. The balance due date will be shown on your holiday confirmation/email. Balance reminders will not be sent. Please keep your final confirmation safe as you must present this on arrival at your Holiday Park. If the balance is not received by the due date then your holiday will be treated as a cancellation. Bookings made within 8 weeks of the holiday start date must be paid in full at the time of booking.
20. South Lakeland Parks Ltd is registered as a data controller under the Data Protection Act 1998. The Data Protection Act places obligations on users of personal information and lays down principles for its use. Information has to be processed fairly and lawfully, and you are entitled to know how we intend to use any information you provide.
21. South Lakeland Parks Ltd will use the personal information that you or your Travel Agent provide to process your booking and provide you with your holiday. We may also need to pass your information to third party service providers such as insurance companies and travel providers. We will only correspond with the lead customer on the booking. It is your responsibility to inform all other members of your party what information about them you are providing to us, and what we will use it for. Where you have booked your holiday through an Agent, or have asked us to book any additional facilities on your behalf you should also refer to the agent/service provider’s own data protection policy for details of how they will use your personal information. South Lakeland Parks Ltd, and carefully selected third parties, will also: a. Use your information for internal statistical, market research and recording purposes. b. Share this information with other companies within the South Lakeland Parks Group. c. Use your information to contact you about other services brought to you by South Lakeland Parks Ltd or our trading partners (if you do not wish to receive such information please contact our Central Reservations Team).
22. Accommodation is available from 4.00pm or earlier for some properties. Please check the key collection time on your booking confirmation. We ask that you vacate your accommodation by 10.00am on your day of departure. Guests arriving early are welcome to check in and enjoy the Park facilities until their accommodation is ready. If you expect to arrive after 6.00pm please let the Park know to arrange key collection. For non-arrivals unless the Park is previously notified, accommodation unclaimed by 8.00am on the day following your holiday start date will be treated as a cancelled booking and the accommodation may be re-let.
23. Caravan and lodge accommodation includes: all gas and electric, all cooking items, crockery and cutlery. Bed linen and towels are provided. You will need to bring washing up items, toiletries and your personal holiday belongings.
24. We welcome well-trained dogs in selected accommodation at many Parks, but reserve the right to refuse some breeds of dogs. We charge £25 per dog per week and £15 per dog per short break, with a maximum of two dogs per booking. We accept dogs in selected accommodation. We reserve the right to require the owner of any dog or pet considered disruptive, or to be affecting the comfort of guests to remove it from thePark. There is no charge for registered assistance dogs for disabled guests, in our Caravans or Lodges.
25.Other pets may be permitted at our discretion. Please contact central reservations on 015395 69835 to discuss charges prior to making your booking.
When booking you will be offered the option to take out our cancellation plan which covers you and your guests if you cancel your holiday offering you a 100% refund.
Our cancellation protection can be added to holiday bookings for:
£16 per full week per unit booked
£10 per short break per unit booked
£10 for touring holidays regardless of the length of stay
Taking our cancellation protection policy at the time of booking will guarantee you a full refund should you have to cancel your holiday with us. A full refund will be given providing you cancel at least one day prior to travel. Please note the cost of the cancellation protection is not refundable should you have to cancel. Our cancellation protection covers cancellation should you or any other member of your holiday party is unable to travel due to sickness, bereavement, redundancy or jury service. Further terms and conditions apply.
Other cancellation charges. If you cancel your holiday booking before traveling and choose not to take out our cancellation protection policy you will be entitled to the following refund:
56 days or more Full refund
55-40 days Total holiday cost less 20%
40-29 days Total holiday cost less 60%
28-14 days Total holiday cost less 80%
14 days or less No refund will be given
Any cancellation should be notified to us in writing in the first instance and any further claim needs to go through your alternative travel cover.
Data Protection Administrator, South Lakeland Parks Ltd, Helme Bank, Helme Lane, Natland, Kendal, Cumbria, LA9 7PS
All our bookings are subject to our terms and conditions and availability.
A full copy of our terms and conditions will be sent along with your booking confirmation.
*Errors & Omissions Excepted*
While South Lakeland Parks Ltd has made every attempt to ensure that the information contained in this website is accurate and up to date, South Lakeland Parks Ltd is not responsible or liable for any errors, inaccuracies or omissions, misuse, loss (pecuniary or otherwise) or conversion of any data or information contained in, or derived from, this website or from the results obtained from the use of any of the data or information contained on the website. All information on this website is provided "as is" with no guarantee of completeness, accuracy, timeliness or results obtained from the use of this information and is provided without warranty or representation of any kind either expressed or implied.
